Information on Orders & Refunds

All Artwork is signed by Artist

Giclee Print

How soon will I receive my order?

We aim to deliver within 3-5 working days (Mon-Fri) for UK orders- shipped with Royal Mail, 4-10 working days for EU orders and 10-18 working days for Rest of the World orders.

Delivery Exceptions

On rare occasions parcels may go missing, if for any reason you have not received your parcel within 7 working days of ordering (UK), please email us at marcellovelho23@gmail.com and allow us 5-8 working days to carry out the investigation.

Returns & Exchanges

We guarantee to refund any full price item you are not completely happy with when you return it to us within 14 days of receipt.

In order to be eligible for a refund, items must be returned to us unused, in original packaging. Please include a note in the return stating the reason for your return, your name, address and what you wish to do. Please include a phone number just in case we have any questions. 

Statutory Rights

Your statutory rights are not affected by our return policy.

We ship Delivery Duties Unpaid (DDU), therefore any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Duties

We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.